Welcome to DONO Rooms. By accessing or using our website and mobile app, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By using our services, you agree to these Terms and Conditions, our Privacy Policy, and any other guidelines or policies posted on our platform.
2. Services Provided
DONO Rooms.com offers hotel room booking services, including the ability to complete online KYC (Know Your Customer) for a safe and convenient check-in experience.
3. Eligibility
To use our platform, you must:
Be at least 18 years old.
Provide accurate and complete personal information.
Complete the online KYC process as required.
4. Booking and Payment
All bookings must be made through our official website .
Full or partial payment may be required at the time of booking.
Booking confirmation is subject to availability and successful KYC verification.
5. Check-In and KYC
Guests must complete online KYC prior to check-in.
Valid government-issued ID is mandatory for all guests.
The property reserves the right to deny entry if proper documents are not provided.
6. Cancellations and Refunds
Cancellation and refund policies vary by property and booking type.
Please refer to the specific terms mentioned during your booking process.
Refunds, if applicable, will be processed as per the stated policy and payment method used.
7. Guest Conduct
Guests are expected to behave respectfully and follow hotel rules.
Any illegal activity or damage to property may result in cancellation of stay without refund and potential legal action.
8. Limitation of Liability
DONO Rooms.com is not responsible for:
Loss, theft, or damage to guest belongings.
Issues related to third-party services, such as internet connectivity or payment gateways.
Errors due to incorrect information provided by the user.
9. Intellectual Property
All content on DONO Rooms.com, including text, images, logos, and software, is the property of DONO Rooms.com and protected by copyright laws. Unauthorized use is strictly prohibited.
10. Modifications to Terms
We may update these Terms and Conditions at any time. Continued use of our platform after changes constitutes your acceptance of the new terms.
11. Governing Law
These terms shall be governed and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts in [Your City/Location].
12. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, you may contact us at:
- 📧 Email: donorooms@gmail.com